Q: I'm interested in initiating an appointment for myself and/or my agency with Humana Specialty Benefits. Whom do I contact?

A : Producers interested in pursuing an appointment with Humana Specialty Benefits can contact the appropriate regional or national sales director for your area.

Q: I'm licensed for all lines: Do you encourage product specialization or a comprehensive approach?

A: In the evolving benefits landscape, many employers can no longer afford to pay for every benefit for all of their employees. And, yet, a comprehensive benefits plan is an important employee recruitment and retention tool. Thus, we believe the best way to serve our employer clients is to offer a wide range of both voluntary and group life and health insurance products through an integrated distribution platform. Humana Specialty Benefits' broad mix of insurance products is distributed through a highly trained, knowledgeable sales force that can tailor a portfolio of insurance products from a variety of employee benefits choices to suit each client's unique needs.

Q: How do I know which products are approved in my state and where can I get marketing materials about Humana Specialty Benefits' various products?

A: For questions regarding any of our products or services, contact our sales support team toll-free at 1 (888) 313-4534.

Q: What kind of electronic enrollment capabilities can you offer my employer clients?

A: Humana Specialty Benefits' ONE electronic benefits communication and enrollment system is designed to handle both group and voluntary benefits as well as other employer-sponsored programs. ONE's features include tools to create customized employee presentations on a case-by-case basis and an electronic signature and PIN module that eliminate the need for traditional paper applications. Thus, ONE can help your employer clients realize greater efficiencies of staffing, time and resources through a seamless integration of benefits services.

Q: When do I receive my commissions?

A: Regarding voluntary benefits products, producers choose whether they want to be paid monthly or weekly when completing the initial application. An online commission format is available, in which producers can view common commission data for themselves as well as for down-line hierarchy and, if applicable, can create reports, print necessary data, and sort data in any manner that is beneficial to manage each individual’s block of business.

For group benefit products, commissions are paid on the fifteenth of the month following the date in which the premiums were remitted.

Q: How do I handle changes to a policy?

A: For changes to individual benefits products, please contact a customer service representative toll-free at 1 (877) 378-1505, 8:00 a.m. - 5:30 p.m. (EST).

For group benefit products, your employer client manages and implements all changes made (including premium and non-premium bearing changes) to policies.