Contact Us

Thank you for visiting Humana Specialty Benefits' website. For more information, you can contact us through one of the following:


  • Call our customer service line toll-free at 1 (877) 378-1505, 8:00 a.m. – 5:30 p.m. (EST)
  • View your account online.

Agents and Brokers:

Long-Term Care

  • Beginning September 1, 2012, there will be a new Fax number. There will also be two new addresses. One for Premium remittance and, One for Claims and General LTC information. This new information is listed below.

    Hours of Operation are: Monday-Friday: 8:00 a.m – 8:00 p.m Eastern Time
    Phone: 800-260-2162 Fax: 866-582-6336

    LTC Claims & General Correspondence

    Kanawha Insurance Company
    P.O. Box 12830
    Pensacola, FL 32591

    LTC Premium

    Kanawha Insurance Company
    P.O. Box 12274
    Pensacola, FL 32591


  • Browse employment opportunities on our careers page


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